Card Services

Report a Lost or Stolen Card

During normal business hours call:

  • 806.273.5692
  • or 1.877.984.5200 (toll-free)
  • Ask for the Debit Card Department.
  • Normal business hours are from: Monday–Friday, 9am–5pm.

After business hours (weekend or holiday) call:

  • ATM Cards:
    • Elan: 1.800.264.5578
  • VISA Debit Cards (Call both numbers)
    • Fiserv: 1.800.417.8715
    • Elan: 1.800.264.5578
  • MasterCard:
    • TNB: 1.800.442.4757

After Hours Fraud Monitoring

  • For most fraud issues, call fraud monitoring:  1-877-253-8964
  • For PIN number fraud issues only: 1-866-842-5208

Cards We Offer

Debit Card

Your Pantex Debit Card is an easy way to make all kinds of daily purchases, at all kinds of places. You get 24-Hour access to your accounts at almost any ATM machine. It's accepted locally at any Pulse Network ATM and nationally or internationally at any CIRRUS, MasterCard, VISA, or PLUS Network ATM machine. Use the card FREE at any one of our seven PFCU owned ATM locations or at any AllPoint ATM. You may also draw against your Pantex Plus line of credit loan at PFCU owned machines. So why hassle with cash or checks any longer?

  • The most convenient way to pay
  • Just sign the receipt or enter your PIN and you’re on your way
  • No need to carry bulky checkbooks or too much cash
  • You’re protected by Visa’s multiple layers of security
  • Visa’s Zero Liability Policy covers fraudulent purchases
  • Continuous monitoring of your account for suspicious activity
  • Accepted all over the world, including these places:
    • Gas stations
    • Dry cleaners
    • Movie theaters
    • Post office
    • Restaurants
    • Online merchants

Card Valet
Take control of your debit card with the Card Valet app. Card Valet is an easy and effective way to protect your debit card from fraud. It's FREE and with it, you can:

  • Turn your debit card off and on
  • Establish transaction controls for dollar amount limits, merchant categories, and geo-locations
  • Get alerts when your debit card is used, approved, or exceeds the transaction controls set by you
  • Stay informed of potential fraud with alerts on attempted or declined transactions
  • Get real-time balances for your accounts
  • And much more!

Download it today!

Reloadable Cards & Gift Cards

If you're looking for the freedom of a reloadable card, stop by one of our branches and pick yours up today! We also offer gift cards that are perfect for any occasion.

No one likes surprises so we've listed the associated fees for each card below.

Already have a Reloadable Card or Gift Card register and manage it here.

Reloadable Card
  • Setup Cost
    • Purchase Fee: $5
    • Monthly Fee: $3
    • Monthly Fee with Direct Deposit: FREE
  • Add Money
    • Direct Deposit: FREE
    • At One of Our Branches: up to $4.95
    • Online Reload: $10
    • Western Union: $4.95
  • Get Cash
    • ATM Domestic**: $1.50
    • ATM International*: $3
    • Over-the-Counter cash Withdrawal: $5
  • Spend Money
    • Signature and PIN: FREE
  • Information
    • ATM Balance Inquiry*: $0.50
    • Online/Mobile**/Customer Service: FREE
  • Other
    • Replacement Card: $5

Gift Card

  • Set Up
    • Purchase Fee: $3
  • Spend Money
    • Signature and PIN: FREE
  • Information
    • Online/Mobile**/Customer Service: FREE
  • Other
    • Monthly Inactive Fee***: $2.95
    • Replacement Card: $5
    • Refund Check: FREE
       

*Third-party fees may apply.
**Standard text messaging rates, fees, charges, and other third-party fees may apply.
***Assessed after 12 consecutive months of inactivity. Avoid this fee by using your card at least once every 12 months.

Credit Cards

A Pantex credit card is the convenient and affordable way to make your shopping, entertainment, and travel purchases. Discover the true rewards of a low rate and no hidden fees or service charges.