Card Services

Card Services Contact Numbers

To report a lost or stolen card or if you suspect you are a victim of debit card fraud:

During normal business hours call:

  • 806.273.5692
  • or 1.877.984.5200 (toll-free)
  • Ask for the Debit Card Department.
  • Normal business hours are from: Monday–Friday, 9:00 am to 5:00 pm.

After business hours (weekend or holiday) call:

  • VISA Debit Cards & ATM Cards
    • Fiserv (Lost or Stolen): 1.800.417.8715
    • Fiserv (Fraud Department): 1.877.253.8964 (Read fraud reporting procedures below.)
  • MasterCard:
    • Service Center: 1.855.650.7813 (toll-free)

Debit Card Fraud Protection

How we protect you:

We use sophisticated tools to monitor your debit card account in order to detect any unusual or suspicious activity. As a proactive security measure, we have a fraud detection alert system to help protect your account 24 hours a day.  

How the Fraud Notification System Works:

1. Fraud Text Alert: Whenever a potentially fraudulent transaction occurs, our system will automatically send a Fraud Text Alert to the phone number associated with your account.  You will see this number on your caller ID: 1-877-273-5740 (it might be a good idea to program this number in your phone’s address book as "Text Fraud Alert"). This text will give details about the suspected transaction. You will need to respond to the text to either authorize or deny the charge.  Reply "Yes" to confirm the transaction or "No," if you did not make the charge, the transaction is fraudulent!  PLEASE NOTE: For this function to work properly, the phone number associated with the account must be a cell number. If we need to update, or add a cell number to your account, please contact us!

2. Phone Notification: If the text goes unanswered, our system's next step will be to automatically CALL the phone number associated with your account. You will see this number on your caller ID: 1-877-253-8964 (it might be a good idea to program this number in your phone’s address book as "Fraud Alert"). This call will give you the last four numbers of the card in question and will prompt you to verify your identity by asking for the five digit zip code associated with your card. You will then be asked whether the transaction is "fraudulent" or “OK.” Just follow the prompts!

What next?: If the transaction is verified as fraudulent, our team will close the debit card in question. You must then contact one of our Pantex FCU branches during normal business hours to order a new replacement debit card and/or file a dispute. If we're unable to contact you about the potentially fraudulent transaction, a temporary hold may be placed on your debit card until the transaction is verified. 

If you experience a temporary hold and have not received a phone call, we may not have your current phone number on file. For immediate assistance, simply call one of our Pantex FCU branches during normal business hours or the after-hours number 1-877-253-8964 and press ‘#’ when prompted for a case number each time to speak with a customer service representative. We’ll be happy to assist you from there.

Things to Remember:

Your Contact Info: If you have changed phone numbers or recently moved, contact one of our Pantex FCU branches to make sure we have your new information. In order for us to reach you quickly about potential fraud, we need your most current information.

If you Miss the Call: If you miss the call an automated message will be left letting you know there was unusual activity on your debit card. It will provide you with a call back number and a case number. Write that case number down. They will ask for it when you call back. In some cases, your card may have a temporary hold placed on it. In those cases, the automated message will inform you of that fact. Once you call the number provided, our team can assist you further. 

Travel Notice: Let Pantex FCU know if you are traveling out of the area. Making a travel notice helps our system by allowing typical charges from the new area go through.  Pantex will need to know the where you are going and when you will be at each destination.

Card Valet: The Card Valet app is a great tool for taking control and managing your debit card.  See details under the Debit Card section below. 

Cards We Offer

Debit Card

Your Pantex Debit Card is an easy way to make all kinds of daily purchases, at all kinds of places. You get 24-Hour access to your accounts at almost any ATM machine. It's accepted locally at any Pulse Network ATM and nationally or internationally at any CIRRUS, MasterCard, VISA, or PLUS Network ATM machine. Use the card FREE at any one of our seven PFCU owned ATM locations or at any AllPoint ATM. You may also draw against your Pantex Plus line of credit loan at PFCU owned machines. So why hassle with cash or checks any longer?

  • The most convenient way to pay
  • Just sign the receipt or enter your PIN and you’re on your way
  • No need to carry bulky checkbooks or too much cash
  • You’re protected by Visa’s multiple layers of security
  • Visa’s Zero Liability Policy covers fraudulent purchases
  • Continuous monitoring of your account for suspicious activity
  • Accepted all over the world, including these places:
    • Gas stations
    • Dry cleaners
    • Movie theaters
    • Post office
    • Restaurants
    • Online merchants

Card Valet
Take control of your debit card with the Card Valet app. Card Valet is an easy and effective way to protect your debit card from fraud. It's FREE and with it, you can:

  • Turn your debit card off and on
  • Establish transaction controls for dollar amount limits, merchant categories, and geo-locations
  • Get alerts when your debit card is used, approved, or exceeds the transaction controls set by you
  • Stay informed of potential fraud with alerts on attempted or declined transactions
  • Get real-time balances for your accounts
  • And much more!

Note: Be sure, when traveling, to turn off the geo-location if you've set it up. If you don't turn it off, your debit card will be declined. 

Download it today!

Apple App Store Google Play Store

Reloadable Cards & Gift Cards

If you're looking for the freedom of a reloadable card, stop by one of our branches and pick yours up today! We also offer gift cards that are perfect for any occasion.

No one likes surprises so we've listed the associated fees for each card below.

Already have a Reloadable Card or Gift Card register and manage it here.

Pantex Reloadable Visa® Cards

  • Setup Cost
    • Purchase Fee: $5
    • Monthly Fee: $3
    • Monthly Fee with Direct Deposit: Free*
  • Add Money
    • Direct Deposit: Free*
    • At One of Our Branches: up to $4.95
    • Online Reload: $10
    • Western Union: $4.95
  • Get Cash
    • ATM Domestic***: $1.50
    • ATM International**: $3
    • Over-the-Counter cash Withdrawal: $5
  • Spend Money
    • Signature and PIN: Free*
  • Information
    • ATM Balance Inquiry**: $0.50
    • Online/Mobile***/Customer Service: Free*
  • Other
    • Replacement Card: $5

Pantex Visa® Gift Card

  • No Cash Access. Valid Only in the U.S.
  • Set Up
    • Purchase Fee: $3
  • Spend Money
    • Signature and PIN: Free*
  • Information
    • Online/Mobile***/Customer Service: Free*
  • Other
    • Monthly Inactive Fee****: $2.95
    • Replacement Card: $5
    • Refund Check: Free*

*While this feature is available for free, certain other transaction fees and costs, terms and conditions are associated with the use of this card.
**Third-party fees may apply.
***Standard text messaging rates, fees, charges, and other third-party fees may apply.
****Assessed after 12 consecutive months of inactivity. Avoid this fee by using your card at least once every 12 months.

Reloadable and Gift Cards are issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A Inc

Everywhere Visa debit cards are accepted.

Credit Cards

A Pantex credit card is the convenient and affordable way to make your shopping, entertainment, and travel purchases. Discover the true rewards of a low rate and no hidden fees or service charges.